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Following a recent update Chrome has changed the way it allows Flash to be accessed. Collabor8online uses Flash to upload documents, it can easily be re-enabled by taking the following steps.

  • Top-right Chrome Menu/three vertical dots ( ⋮ ) > Settings > Show advanced settings > Privacy and Security > Content settings
  • Scroll down – Click on Flash

Check these settings

  • Allow sites to run Flash – Switch on (move slider to right)
  • Ask first – Switch off (move slider to left)
  • Under Allow – Click Add
  • Add https://c8o.co.uk
  • Add https://www.c8o.co.uk

Refresh the page within Collabor8online (or log out and log back in).  Flash should now be enabled and you should be able to bulk add documents

For Newer Version of Chrome (e.g. 62.0.3202.75)

Navigate to chrome://settings/content/flash (you can do this by typing it into the URL at the top of the browser)

Move the top slider to the right so it displays ‘ Ask first ‘ Then make sure that both the following urls are added under the allow section:-

https://c8o.co.uk 

https://www.c8o.co.uk 

Refresh the page within Collabor8online (or log out and log back in). Flash should now be enabled and you should be able to bulk add documents

If you experience any difficulty please contact our support teams directly