Reactive maintenance is an interesting subject. A view we heard recently was that “you know you’re in reactive maintenance, when all of your planned maintenance guys spend their time doing reactive maintenance work!”
I’m sure that rings true to many companies. Managing maintenance is a difficult task, there are many sophisticated and often expensive software tools available that allow you to manage your maintenance resources carefully, even some that allow clients to create jobs/tasks or tickets remotely and enter them directly into your own system.
An interesting spin-off from our online collaboration tool is that our To-Do list features allows users to do just that; the video below explains how: